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Your store is losing sales to UX friction. My research finds exactly where.

I walk through your store like a customer would, recording every friction point. You get a video walkthrough, a prioritized action list, and Figma designs ready to implement. No vague recommendations. Just fixes.

Show me what it costs

100% money-back guarantee. If the audit isn't useful, you don't pay.

Your store is bleeding money. Here's why.

68% of shoppers abandon their cart. That's not a statistic. That's customers who wanted to buy but something stopped them.

Maybe your product page doesn't answer their questions. Maybe your checkout feels like a tax form. Maybe they can't find the size guide.

You've already done the obvious things. That's usually how people end up here: the obvious things are done, and the number still hasn't moved. What's left is the stuff you can't see from inside your own store. You know it too well. You've never once landed on your product page not knowing what the product is.

Common conversion killers

  • Confusing navigation that hides products
  • Product pages missing key information
  • Checkout that asks for too much, too soon
  • Mobile experience that's an afterthought
  • Trust signals buried or missing entirely
  • Slow load times killing mobile conversions
Philip Wallage BTNG.studio

How it works

  1. I review your site

    I go through your store as a customer would, recording every click, scroll, and moment of confusion.

  2. Document friction

    Every confusing element, missing piece of information, and conversion barrier gets documented with screenshots.

  3. Prioritize by impact

    Not all fixes are equal. I rank issues by how much they're likely hurting your conversion rate.

  4. Design the fixes

    You don't just get a list of problems. You get Figma designs showing exactly what to change.

Choose your audit depth

Three ways to find what's killing your conversion. Pick the level that matches your needs.

QuickScan

~20 minute video of a single flow. Ready in 48 hours.

€995

excl. VAT · fixed price

Start with a QuickScan

What's included:

  • ~20-minute recorded review
  • Notion document with prioritized fixes
  • Impact estimates per issue
  • Ready in 48 hours

Complete

Optimize your entire purchase flow, from landing page to order confirmation.

€4.995+

excl. VAT · fixed price

Fix my whole funnel

What's included:

  • Everything in Essential
  • Full flow redesign (2–5 pages)
  • Every fix across the full flow, ranked by cost
  • Developer handoff documentation
  • Complete design system foundations
  • 30-min implementation Q&A call
  • Strategic optimization roadmap
  • Priority support for questions

All prices exclude VAT. No hidden fees. No contracts.

Why work with me?

Compare your options before committing to a UX research approach.

BTNG Direct. Fixed-price. Fast. Agency Full-service, full cost Full-time hire Internal resource Freelancer Independent contractor
Cost €995–€4,995 per audit €5,000–€20,000+ €60,000–€90,000/yr Varies wildly
Speed to first insights 48 hours to 2 weeks 4–8 weeks 3–6 months to onboard Unpredictable
Pricing model Fixed price, no surprises Project quote or retainer Salary + benefits Hourly or quoted
Video walkthrough included Every audit Rarely Depends on skills Rarely
Figma designs included Essential & Complete tiers Extra cost Sometimes Extra cost
Ecommerce expertise 20+ years, Baymard-backed Generalist teams Variable Variable
Who does the work Philip. Always. Junior team + account manager One hire, limited perspective Whoever you booked
Commitment required None. Project-based. Retainer or long contract Employment contract Per-project (availability varies)
Book a free call from €5,000 from €60K/yr Unpredictable

What clients say

Rated 5.0 from 26 verified reviews
“Philip has been a great treat at DPG media. His ability to quickly distil the challenges and find solutions helped create better customer experiences. His demeaner and personality makes him a great colleague. Really enjoyed working with him!”
Thom van Rijn, Product manager, DPG Media

Frequently asked questions

Not sure which one you need?

Fifteen minutes, free. No pitch, no pressure. Tell me about your store and I'll tell you honestly which of these is worth your money, or whether none of them is.

Book a call